Founder PackDash exists to support and empower ambitious eCommerce clients with shipping and kitting services that address the common 3PL problems.
PackDash is an innovator of omni-channel commerce technologies and we’re looking for someone to come build an incredible team and culture from the ground floor. We are a start-up that needs a strong operator and people manager to join our fast-growing team. You’ll have the freedom to make changes and receive support from the executive team to continuously find ways to make our customers successful.
Role Summary:
The Operations Manager will be a strategic people and process manager with the ability to direct a workforce in the fulfillment of orders for a variety of clients in the vice, vanity, and wellness space. At the core of the role you will be responsible for managing inbound inventory, maintaining inventory, pick/ pack operations and outbound shipments. We encourage new ideas and a fresh perspective that can be implemented company wide.
Responsibilities:
- – Accountable to client SLA agreements and site-specific quality and fulfillment targets
- – Create and manage day to day operational strategy and mechanisms in accordance to the SOP’s, ensuring the campus operates in a safe, quality and productive manner and remains in good overall health
- – Actively contribute to the development of direct reports.
- – Lead Individual Performance Management
- – Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy and quality
- – Interact with clients on operational topics
- – Budget management for profitability
- – Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
- – Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
Qualifications:
- – HS Degree or GED Required
- – Minimum of 4 years of progressive Operations experience in a manager role.
- – Experience leading up to 20 associates.
- – Execution focused and performance oriented
- – Identify process opportunities to create growth.
- – Strong verbal and written communication skills.
- – Ability to coach, mentor, and motivate direct reports.
- – Ability to influence and collaborate with peers and upper management.
- – Must be proficient with Microsoft Office with a strong emphasis in Excel.
- – Must have intermediate math skills
Travel:
- – This position is not remote.
- – Travel is not required.
Hours: Monday to Friday / 9 am to 5:00 pm. Must be available for additional hours as needed.
PackDash is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Job Type: Full-time
Benefits:
- – 401(k)
- – Paid time off
- – Referral program
- – Retirement plan
Schedule:
- – 8 hour shift
- – Day shift
- – Monday to Friday
Ability to commute/relocate:
- – Naperville, IL 60563: Reliably commute or planning to relocate before starting work (Required)
Education:
- – High school or equivalent (Preferred)
Experience:
- – Operations management: 2 year (Preferred)
- – Leadership: 1 year (Preferred)
- – Warehouse distribution: 2 year (Preferred)
- – E-commerce: 2 year (Preferred)
Work Location: Naperville, IL
Email hello@packdash.com if you’re interested in the position.