Founder CHICAGO – MAY 1, 2021 – PackDash, a more responsive, reliable logistics resource for small- to mid-size ecommerce companies, announces it has raised $500K in new capital. The funds will enable the company to continue its rapid expansion by establishing a new small-footprint, warehouse facility in the western U.S., complementing its midwestern facilities, as well as hire additional staff, and market the company’s unique services to new clientele.
The genesis of PackDash lies in the founders’ experience running an ecommerce business and depending on large fulfillment houses. As sales and shipments increased, the company was still considered too small to warrant dedicated support from large shippers, and frequently received sub-standard service. Deliveries were delayed, incorrect products were shipped, costs increased, and customers became dissatisfied.
The solution? Create a more responsive fulfillment model that catered to smaller ecommerce companies. With this goal, PackDash was born. To better meet the needs of smaller ecommerce companies:
- Every PackDash client gets a dedicated Slack channel, enabling them to communicate directly with warehouse managers, pickers and packers.
- PackDash ensures every order received before 11 am is shipped by the end of that day.
- Rates are affordable because PackDash has contracted with all major carriers.
- The PackDash staff is adept at shipping products in specialized packaging – custom unboxing instructions, marketing inserts, personalized instructions, hand-written notes – enabling clients to deliver unique brand experiences.
- Most of the new funding was raised from friends and family. A portion of the new funds are from strategic investors with experience in consumer packaged goods (CPG), pet-related products and venture capital.
- PackDash delivers a unique micro-fulfillment model with high levels of service critical to the success of small ecommerce companies. PackDash is committed to fair, transparent pricing, free account management and superior service. The company’s vision is to service ecommerce companies shipping fewer than 4,000 packages per month. These businesses are typically poorly served by the goliath-size fulfillment houses.
“As entrepreneurs who have created ecommerce companies ourselves, we know exactly how difficult it is to find a logistics partner willing to provide high levels of service and fair pricing to smaller operations,” stated Kameron Norwood, co-founder of PackDash.
To more efficiently serve consumers on the West Coast, the company will establish a new fulfillment location in Arizona. Like its Chicago-area small-footprint warehouses, PackDash will employ a strategy of faster, more personalized picking, packing and shipping in the new location.
“We’re committed to fair, transparent pricing without the hidden fees that can ruin profitability for smaller ecommerce companies,” explained Dave DiCosola, co-founder of PackDash. “The new investment will allow us to take our unique logistics micro-model to more small- and mid-size companies who will greatly benefit from our services.”